Skip to main content
PropManager is built to simplify every part of property management — from screening applicants to collecting rent and coordinating repairs. This FAQ covers the questions property managers and real estate investors ask most often. If you don’t find what you’re looking for here, reach out to us at support@propmanager.com.

​
Getting Started

Your free trial lasts 30 days and requires no credit card to start. At the end of the trial period, choose a paid plan to continue using PropManager. None of your data is lost when the trial ends — simply select a plan and pick up where you left off.
Yes. PropManager supports portfolios of any size, from a single rental unit to hundreds of properties. You can add, organize, and manage all your properties from one dashboard without any per-property limits tied to your plan tier.
Yes. PropManager supports both residential and commercial properties. You can configure lease terms, rent schedules, and maintenance workflows to match the requirements of commercial tenants alongside any residential units in your portfolio.

​
Tenant Screening

Most screening reports are returned within minutes. Credit reports are instant, while background checks may take up to 24 hours depending on the applicant’s history and the data sources involved. You’ll receive an email notification as soon as the full report is ready.
You decide. PropManager gives you two options, configurable in your property settings:
  • Charge the applicant — The application fee is collected from the prospective tenant at the time they submit their screening request. This is the most common setup.
  • Absorb the cost yourself — You cover the screening fee, and applicants pay nothing to apply.
You can set this preference independently for each property.
Tenants receive a summary of their screening results after the report is complete. The full detailed report — including credit score breakdown, background check details, and rental history — is only visible to you as the property manager.

​
Rent Collection

Tenants can pay rent through two methods:
  • ACH bank transfer — Powered by Plaid. Tenants link their bank account securely and payments are withdrawn directly.
  • Credit or debit card — Powered by Stripe. Tenants can pay with any major credit or debit card.
Both methods are available through the tenant portal without any additional setup required from tenants.
Yes. Due dates in PropManager are configured per tenant, not per property. This means you can have one tenant due on the 1st and another on the 15th within the same building, giving you full flexibility across your portfolio.
When an ACH payment fails, PropManager automatically retries the payment twice. Both you and the tenant receive an email notification after each failed attempt so everyone stays informed. If all retries fail, the tenant is prompted to update their payment details or switch to a card payment. Late fees are applied according to your property’s configured fee schedule.

​
Maintenance

Yes. The tenant portal is available 24 hours a day, 7 days a week, so tenants can submit requests at any time. For requests marked as emergencies, PropManager immediately sends an SMS notification to the property owner — no need to wait until business hours to be alerted.
Yes. You can build a preferred vendor list for each property in your property settings. When a maintenance request comes in, you can assign it directly to a preferred vendor on that property, making coordination faster and keeping vendor relationships organized by location.

​
Billing & Plans

Yes, you can cancel at any time. Go to Account Settings → Billing and follow the cancellation steps. Your account remains fully active through the end of your current billing period — you won’t lose access the moment you cancel.
Yes. After cancellation, your data is retained for 90 days. During that window you can log back in and export your records — tenant information, lease documents, payment history, and maintenance logs — at any time. After 90 days, data is permanently deleted in accordance with our privacy policy.