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Rent collection in PropManager takes the manual work out of your monthly cycle. Set up automated payments for each tenant once, and PropManager handles everything from sending due-date reminders to applying late fees and generating receipts — giving you reliable cash flow visibility without the back-and-forth.

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Supported Payment Methods

PropManager accepts the following payment methods from tenants through the self-service portal:

ACH Bank Transfer

The most common and lowest-cost option. Tenants link a checking or savings account for direct bank-to-bank transfers.

Credit & Debit Card

Tenants can pay with any major credit or debit card. A convenience fee applies and is passed to the tenant at checkout.

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Setting Up Rent Collection

1

Navigate to a property and select a tenant

Go to Properties, choose the property, and click the tenant’s name under the Tenants tab to open their profile.
2

Set the monthly rent amount and due date

Under Rent Collection, enter the monthly rent amount and select the day of the month rent is due (e.g., the 1st).
3

Choose a grace period

Select a grace period between 0 and 15 days. Rent paid within the grace period after the due date will not trigger a late fee.
4

Configure the late fee

Choose a late fee type — either a flat fee (e.g., $75) or a percentage of monthly rent (e.g., 5%). PropManager applies the fee automatically once the grace period expires.
5

Enable autopay for the tenant

Toggle on Autopay Eligible to allow the tenant to enroll in autopay from their portal. Tenants opt in themselves and choose their preferred payment method — you’ll see their autopay status update on the tenant profile.
6

Activate collection

Click Activate to enable rent collection for this tenant. PropManager will send the tenant a notification and begin the payment cycle on the next due date.

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Payment Statuses

Monitor every payment in the Payments tab of your dashboard using these status labels:
StatusMeaning
ScheduledAutopay is set; payment will be initiated on the due date.
ProcessingPayment has been submitted and is being verified by the bank.
PaidPayment cleared successfully. A receipt has been generated.
LateDue date passed without payment; late fee applied if configured.
FailedPayment was rejected or could not be processed.

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Late Fee Automation

You don’t need to remember to charge late fees — PropManager does it for you. Once the grace period expires on an unpaid balance, PropManager automatically calculates and adds the configured late fee to the tenant’s account. The tenant receives an email notification with the updated balance. All late fees appear as separate line items in the payment ledger for clear record-keeping.

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Payment History and Financial Reporting

Find a full ledger of all payments for any tenant under Tenant Profile → Payment History. Each entry includes the payment date, amount, method, and status. Receipts are generated automatically for every successful payment and are accessible to both you and the tenant through the portal. You can also export payment history as a CSV for your accounting software.
When an ACH bank transfer fails, PropManager automatically retries the payment two times over the following business days before marking it as permanently failed. After the final retry fails, you’ll receive an email notification and the tenant’s balance will be flagged as outstanding. Reach out to the tenant directly to arrange an alternative payment method.
Reduce late payments by enabling autopay reminders for your tenants. Go to Settings → Notifications → Tenant Reminders and turn on pre-due-date reminders. PropManager will email tenants 3 and 1 day before rent is due, prompting them to confirm their payment or update their payment method.

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Next Steps

Learn how to reconcile payments, export financial reports, and manage partial payments or disputes. → Managing Payments